Systems Specialist - IBM FileNet

As a FileNet Systems Specialist, you will be responsible for the installation, configuration and maintenance of our ActiveWorx FileNet Systems. You will work closely with other teams to deploy, configure and maintain IBM FileNet and other ECM architected solutions that are part of our Cloud-based software platform.
In addition, this position will be responsible for providing level 3 FileNet support to our customer base, working with the support team. The System Specialist will bring various domain, functional and cross-industry expertise and will be involved with all aspects of ActiveWorx deployments.
 
Key Responsibilities

• Provide technical product expertise to customer and internal team
• Perform proactive maintenance and support on cloud infrastructure   
• Install, configure and maintain IBM FileNet and other ECM software
• Perform system administration & maintenance procedures on customer systems
• Investigate & troubleshoot customer ECM systems to resolve functional, operational, or performance issues.
• Provide technical hands-on assistance to the team members on projects
• Mentor clients in the administrative and operational components of FileNet and other ECM solutions
• Research and evaluate alternative technical solutions and recommend the most efficient and cost effective solution
• Provide support to executive management in the cultivation and architecting of new offerings
• Capacity to think creatively to provide solutions to various challenges and problems as they present themselves
• Proven capacity to excel in a fast-paced, multi-faceted, team environment
• Excellent communication skills and problem solving abilities
• Well-developed interpersonal and organizational skills; detail-oriented, highly motivated and self-starter skills
• Maintain product certifications on all required product components

 

Required Qualifications:

• Bachelor’s degree from a four-year college or university
• 3 to 5 years technical working experience with a minimum of 3 years’ experience installing, configuring, administrating, and maintaining ECM systems
• Solid working knowledge of IBM FileNet P8 architecture
• Hands on experience with IBM FileNet P8 core components (Content Navigator, Content Manager, Business Process Manager, and Workplace)
• IBM FileNet P8 Technical Support certifications desired
• Experience with Datacap or other capture solutions is a plus
• IBM Cognos knowledge is a plus – not required
• Solid working experience with various application servers (WebSphere, WebLogic, and/or JBoss)
• Solid working experience with various database serves (Oracle, SQL, and/or DB2)
• Solid working experience with various operating systems and server technologies
• Experience with Cloud service providers such as AWS or Azure
• Ability to understand business requirements, articulate process and technical requirements
• Strong customer facing and communication skills
• Demonstrate a mastery of broad technical knowledge, with emphasis on IBM FileNet architecture and other ECM components

 Preferred Qualifications:

• Software-as-a-service (SAAS) and/or Cloud industry
• WebSphere certification
• AWS Certification
• SQL Server Certification