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Application Support Engineer

Anywhere, USA · Information Technology
Application Support Engineer (Entry Level)
 

 
Position Overview
 
ActiveWorx is looking for an entry-level Application Support Engineer to join our growing team.  As an Application Support Engineer, you will become an expert on the ActiveWorx Platform, our cloud-based software application, by supporting our customers, the technology platform and by providing solutions to technical issues.  You will also provide valuable feedback to our product team and have a direct impact on the application you will be supporting.
 
 
Responsibilities
  • Provide technical product expertise to customers and internal teams
  • Support customer base to resolve technical and user support issues
  • Support ActiveOps, IBM FileNet and other ECM Software
  • Listen to customer issues and resolve in a timely manner while providing top-notch customer service
  • Escalate more complex issues to the internal product group, while communicating to the customer and seeing the issue through to completion
  • Investigating & troubleshooting customer ECM systems to resolve functional, operational, or performance issues.
  • Provide technical hands-on assistance to the team members on projects
  • Mentor clients in the administrative and operational components of ECM solutions
  • Research and evaluate alternative technical solutions and recommend the most efficient and cost effective solution
 
In this role you will receive a combination of practical experience and training in a work environment that fosters and rewards cooperation, teamwork, learning, and fun.   This will allow you to gain:
 
  • Product knowledge.
  • Troubleshooting skills.
  • Software testing and debugging.
  • Exposure to real-world applications.
  • Opportunities to develop yourself professionally and grow with the company
 
Qualifications:
 
  • Bachelor’s degree in computer science or technology from a four year college or university (will also consider students that are working toward completing this requirement)
  • 0 to 2 years technical work experience (this is an entry/ intern level salaried position therefore having no practical work experience is acceptable for this role)
  • 0-2 year of experience in application development or support
  • Strong customer service skills
  • Strong communication skills, including good listening skills
  • Strong ability in troubleshooting technical problems
  • Availability to work full-time (40 hours/week) with some on call hours 
 
An understanding or experience with any of the following technologies that we use is helpful:
 
  • Application servers (WebSphere, WebLogic, and/or JBoss)
  • Java, XML, Sql
  • Database serves (Access, Oracle, SQL, and/or DB2)
  • ECM or IMB FileNet
 
*Please note that this is an entry-level position and for this role, experience gained can be from work, school or as a hobby.
 
About ActiveWorx 
ActiveWorx, Inc. (formerly Miria Systems, Inc.) is a leading financial transaction platform that helps companies achieve digital transformation, automation, and management for complex financial transactions. The cloud-based platform offers complete and comprehensive capture-to-pay functionality and accounts payable automation, supported by fast implementation, flexible deployment, and trusted industry experts.  For more information, visit www.ActiveWorx.com  


ActiveWorx is headquartered in Norristown, Pennsylvania.
 
 

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