Application Support Engineer (Entry Level)

Position Overview

ActiveWorx is looking for an entry-level Application Support Engineer to join our growing team. As an Application Support Engineer, you will become an expert on the ActiveWorx Platform, our cloud-based software application, by supporting our customers, the technology platform and by providing solutions to technical issues. You will also provide valuable feedback to our product team and have a direct impact on the application you will be supporting.

Responsibilities

Provide technical product expertise to customers and internal teams
Support customer base to resolve technical and user support issues
Support ActiveOps, IBM FileNet and other ECM Software
Listen to customer issues and resolve in a timely manner while providing top-notch customer service
Escalate more complex issues to the internal product group, while communicating to the customer and seeing the issue through to completion
Investigating & troubleshooting customer ECM systems to resolve functional, operational, or performance issues.
Provide technical hands-on assistance to the team members on projects
Mentor clients in the administrative and operational components of ECM solutions
Research and evaluate alternative technical solutions and recommend the most efficient and cost effective solution

In this role you will receive a combination of practical experience and training in a work environment that fosters and rewards cooperation, teamwork, learning, and fun. This will allow you to gain:

Product knowledge.
Troubleshooting skills.
Software testing and debugging.
Exposure to real-world applications.
Opportunities to develop yourself professionally and grow with the company

Qualifications:

Bachelor’s degree in computer science or technology from a four year college or university (will also consider students that are working toward completing this requirement)
0 to 2 years technical work experience (this is an entry/ intern level salaried position therefore having no practical work experience is acceptable for this role)
0-2 year of experience in application development or support
Strong customer service skills
Strong communication skills, including good listening skills
Strong ability in troubleshooting technical problems
Availability to work full-time (40 hours/week) with some on call hours

An understanding or experience with any of the following technologies that we use is helpful:

Application servers (WebSphere, WebLogic, and/or JBoss)
Java, XML, Sql
Database serves (Access, Oracle, SQL, and/or DB2)
ECM or IMB FileNet

*Please note that this is an entry-level position and for this role, experience gained can be from work, school or as a hobby.

About ActiveWorx
ActiveWorx, Inc. (formerly Miria Systems, Inc.) is a leading financial transaction platform that helps companies achieve digital transformation, automation, and management for complex financial transactions. The cloud-based platform offers complete and comprehensive capture-to-pay functionality and accounts payable automation, supported by fast implementation, flexible deployment, and trusted industry experts.  For more information, visit www.ActiveWorx.com 

ActiveWorx is headquartered in Norristown, Pennsylvania.