Account Relationship Manager

Location: Philadelphia, PA
Date Posted: 08-14-2018
Position Overview
Miria Systems is looking for an experienced Account Management Leader to oversee customer contracts, relationships, and promote customer satisfaction and growth.  This is a newly created position that has been added to accommodate our growing business.  This position is based on individual contribution as well as directing the activities associated with scoping/delivery of customer-facing services, contract management, and post-sales customer activities.

Requirements
  • 3-5 years’ experience in account management, sales, or customer support
  • Experience managing customer expectations and interacting directly with multiple customer management levels
  • Experience leading group requirements discussions and consulting with customer on best-practice
  • Experience working with customer accounting, finance, or business processing teams
  • Experience setting up and coordinating meetings with multiple parties
  • Able to create customer proposals and statement of works
  • Understanding of business process and financial management requirements of customers
  • Capacity to think creatively to provide solutions to various challenges and problems as they present themselves
  • Proven capacity to excel in a fast-paced, multi-faceted, team environment
  • Excellent communication skills and problem solving abilities
  • Well-developed interpersonal and organizational skills; detail-oriented, highly motivated and self-starter skills
 
Desired Skills (not required to be considered for the position)
  • Team lead or management experience preferred but not required
  • Background in Accounts Payable or Accounting
  • Background in technical and business requirements consulting
  • Software-as-a-service (SAAS) industry experience a plus
 
Responsibilities
  • Will take direct responsibility for named major accounts and serve as the primary go between for contract renewals, support issue escalation, and license expansions
  • Will report periodically to the customer on performance metrics
  • Will identify and escalate customer areas of concern or improvements in Miria’s services and solutions
  • Will identify and escalate product improvements
  • Will work with customer to train and facilitate user adoption
  • Will research and develop an understanding of each customer’s business challenges and opportunities; and ensuring that Miria’s product meets those business requirements
  • Participates with customer planning and strategic meetings
  • Works closely with sales to achieve company business development objectives
 Required Skills & Abilities:
  • Strong organizational and follow up skills.
  • Strong communication and interpersonal skills.
  • Ability to adapt communication style according to customer and situation in order to most effectively gain agreement.
  • Ability to clearly articulate benefits as they relate to customer business needs.
  • Business-to-business account management or sales experience.
  • Ability to work on multiple tasks and/or projects.
  • Speak, read, and write fluently in English.
  • Strong computer skills.
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